The Needham Public Works Administration Division:

  • Provides overall administrative direction to the department
  • Administers state and federal reimbursement requests
  • Administers water, sewer and RTS abatements
  • Monitors DPW expenditures and budget compliance
  • Produces periodic reports
  • Provides all clerical and secretarial support
  • Provides customer assistance
  • Types, files, and maintains water / sewer customer records and prepares bills
  • Responds to customer inquiries regarding water / sewer rates and bills
  • Provides information relating to rules, regulations, services, billing procedures, complaints, and general operating procedures of the department
  • Responds to policy inquiries concerning the responsibilities of the divisions within the department
  • Receives, deposits, and accounts for payments from the sale of maps, street occupancy permits, and other items