Responsibilities
The Needham Public Works Administration Division:
- Provides overall administrative direction to the department
- Administers state and federal reimbursement requests
- Administers water, sewer and RTS abatements
- Monitors DPW expenditures and budget compliance
- Produces periodic reports
- Provides all clerical and secretarial support
- Provides customer assistance
- Types, files, and maintains water / sewer customer records and prepares bills
- Responds to customer inquiries regarding water / sewer rates and bills
- Provides information relating to rules, regulations, services, billing procedures, complaints, and general operating procedures of the department
- Responds to policy inquiries concerning the responsibilities of the divisions within the department
- Receives, deposits, and accounts for payments from the sale of maps, street occupancy permits, and other items
