Meter Replacement Program

About the Program

Needham initiated a comprehensive water meter replacement program in 2003. The purpose of this program is to improve the efficiency of meter reading and water billing and to increase the quality of customer service by eliminating the need for estimated bills.

The replacement of meters is required due to their age and serviceability. Water meters and their registers often lose accuracy as they age; therefore, they must be replaced every 12 to 15 years. In most cases, meter change-out is a simple procedure that will require about an hour or less. The new system will include automatic meter reading technology that will save labor time, prevent recording errors, eliminate estimated readings, and minimize the need for personnel to go on the property. The new meter provides the ability to detect if a leak is occurring in your plumbing system. For example, leaks can occur in toilets without your knowledge resulting in high water bills.

Downsizing of existing meters is a new program initiated by the Water Division to better account for water consumption in the Town of Needham. This program will immediately benefit the consumer with more accurate reads, avoid estimated reads and lessen the chance of overcharges.

Existing Accounts

Water meters will be replaced in existing properties at no cost to the owner. New valves may need replacement for the meter replacement. The new meters include a remote reading device mounted inside or outside the structure eliminating the need for the Water Department to obtain access to the building to read the meter.

New Domestic & Irrigation Accounts

Domestic and irrigation meters for new construction must be purchased by the property owner before making an appointment with the town for installation. New irrigation meters in existing properties must also be purchased by the property owner prior to installation. Specifications for these meters can be obtained at the Needham Department of Public Works (DPW) Administration Office at 500 Dedham Avenue. The installation of meter(s) will be performed by Water and Sewer Division staff on a time and materials cost basis for all fittings and appurtenances associated with the meter installation.