Public Works


The Department of Public Works will be open to the public June 1, 2020 by appointment only. Individuals needing to make appointments for in-person service must call the Department of Public Works to schedule an appointment. Because we continue to operate with some employees working from home as the state has required, if you are unable to reach us, please leave a voicemail and we will call you back as soon as possible. Our number is 781-455-7550. 

Most payments can also be made via mail or in the dropbox outside of Town Hall on Garrity Way (the side of Town Hall close to Walgreens). Payments may be mailed to: 500 Dedham Ave, Needham MA 02492 

Please note resident may experience a delay in response time to non-emergency requests, we appreciate your patience during this time. 

Individuals needing assistance or services may call Needham DPW at 781-455-7550 x0, or email us at . Staff will respond to emails and voicemails as soon as possible during normal business hours.

  1. Administration
  2. Engineering
  3. Fleet
  4. Highway
  5. Parks & Forestry
  6. RTS
  7. Water & Sewer
  8. Building Maintenance

Public Services COVID-19 Update: 04.02.2021

*Please continue to check back for daily updates*


  • Permits: Applications are now online at
  • Access to the Public: Buildings are now open by appointment only. Please call the DPW Admin office at (781)455-7550 x0 and leave a message or email Staff will return your email or phone call.
  • Payments: Pay online or mail or drop-off at our drop box.
  • Report a Concern: See/Click/Fix is continued to be monitored.
  • Claims: Continue to file claims online.
  • Water/Sewer Billing & Processing: Please contact the Water Billing Clerk at 781-455-7550 x306 or email at