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Health Insurance Counseling (SHINE)

Serving the Health Insurance Needs of Everyone …..on Medicare 

SHINE counselors provide FREE, unbiased health insurance counseling for Medicare beneficiaries of all ages and their caregivers.  SHINE appointments are available year-round. 


The SHINE Program ensures that healthcare consumers have a competent, committed and compassionate network of staff and volunteers who provide accurate and objective information through innovative community programs at the state and local levels. 

Counselors can explain, in simple language, the following programs: 

  • Medicare
  • Medicare supplements (Medigap)
  • MassHealth (Medicaid)
  • Medicare Advantage Plans
  • Prescription Drug Plans
  • Other Health Insurance Assistance Programs
  • Prescription Advantage 

Counselors can also: 

  • Review existing coverage
  • Provide benefit comparisons
  • Assist with applications, enrollments and appeals
  • Review eligibility for financial assistance 

SHINE counselors are trained by the Executive Office of Elder Affairs and are located at the Center at the Heights.  Call 781-455-7555 or stop by the Front Desk of the Center to schedule a personal appointment.  There is no cost for this service and all information is strictly confidential.