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Animal Control

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1. What is considered an animal emergency?
2. Does the Town of Needham have a leash law?
3. I found a baby racoon. Can I keep it?
4. There is a dead bird in my yard, does it need to be tested for the West Nile Virus?
5. Will Animal Control come and remove the dead animal from my yard?
6. What is a feral cat?

Assessor

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1. What does the Assessor do?
2. What doesn't the Assessor do?
3. What is the tax levy?
4. What is Proposition 2 1/2?
5. How is your assessment determined?
6. How can my taxes increase?

Building Department

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1. When is a Building Permit required?
2. Who can be issued a building permit?
3. How long will it take to get a building permit?
4. How long are permits valid?

Community Preservation Committee

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1. What is the Community Preservation Act and what can be funded?
2. Are there exemptions to paying the surcharge?
3. How do I apply for an exemption?
4. How can someone apply for funds?

Conservation

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1. What is the Conservation Commission?
2. What is the Wetlands Protection Act?
3. Does Needham have a local Wetlands Protection Bylaw?
4. How do I know if I need a wetlands permit?
5. Can you recommend surveyors and engineers to help with my project?
6. What is a vernal pool?
7. Why are vernal pools important?

Easy Permits

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1. When is a Building Permit required?
2. Who can be issued a building permit?
3. How long will it take to get a building permit?
4. How long are permits good for?
5. What do I need to file an application for a building permit?
6. At what point will I receive my building permit?
7. When is a Wetland Permit required?
8. What about the issuance of plumbing, gas or wiring permits?
9. Do I need separate approval from the Fire Department to complete my building permit?
10. When does the Fire department inspect the project?
11. During the reconstruction of my house, do I need to replace existing smoke detectors in rooms or areas of my house that are not under reconstruction?
12. How many days notice is needed to plan for inspections?
13. Do I need a Plot Plan as part of my building application?
14. Do I need the property owner's signature on the building application?
15. Is there a list of licensed asbestos removers?
16. In addition to a rodent inspection, what other inspections must be conducted prior to a Demolition Permit being issued?
17. Why does it take four weeks to complete the demolition permit?
18. Why does the Demolition form need to be hand-delivered to the Building Department?
19. How long is the rodent inspection good for?
20. Why do I need to hire a licensed asbestos inspector?
21. Is there a fine for not properly disposing of mercury devices?
22. What is a Surety Bond and when do I need one?
23. Is the Street Occupancy Permit needed to obtain a Building Permit?
24. Who do I contact at utility companies to cut and cap utilities for a Demolition Permit?
25. If my builder is not familiar with Needham, what requirements are unique to Needham that I should highlight?
26. Are there any restrictions on working hours?
27. Are there things that I should be aware of that can help during the building permit application process?

Engineering

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1. How do I get property information?
2. How do I get property information
3. Can I have a copy of the Assessor's Map for my property?
4. Can I get a copy of my sewer connection?
5. Can I have a copy of the water service lateral for my property?
6. How do I change my house number?

Excise

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1. If I did not physically receive an excise bill from the Town, am I still responsible for late charges?
2. I have received an excise bill on my new car, but I have already paid the excise on my old car. What should I do?
3. How do I pay an auto excise tax?

Fields

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1. How many athletic fields are in Needham?
2. Who maintains the athletic fields?
3. Why do participants pay a $5 Field Maintenance fee?
4. What kinds of projects are done with the Field Maintenance fee?
5. What are some of the successes funded by the Field Maintenance Fee?
6. What do I do if I have a maintenance question?
7. Who schedules the athletic fields?
8. Why do I pay a Field Administration Fee?
9. Are there scheduling priorities?
10. If I’m a coach and need additional practice field space, whom should I contact?
11. Why are there more weeds on the fields than in the past?
12. So, if you can’t spray the weeds, what can be done?
13. Should I be concerned about mosquitoes?
14. Are deer ticks a concern in Needham?
15. Are the droppings from Canada Geese a health problem?
16. Why are some fields closed when the rain has stopped and it is sunny out?
17. Why am I asked not to bring my dog to watch a game?
18. Why do some school sites not have trash barrels?
19. Why are the trash cans full some days?

Fire Department

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1. When I call 911 for an ambulance, why is a fire truck sent as well?
2. I’m selling my house, why do I need to have my smoke detectors inspected? Where should they be located?
3. When am I allowed to burn brush outdoors?
4. How can I find answers to carbon monoxide questions?

Health Dept

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1. When and where are the Wellness Clinics?
2. Does the Health Dept. do TB tests?
3. I'm on a fixed income. Can I get help with my utility bills?
4. What do I need to submit to the Health Department for a Notification of Demolition?
5. How often are restaurants inspected in town?

Library

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1. How do I get a library card?
2. How do I set up my own online library card account?
3. How do I request a library item?
4. How do I get an assistive hearing device?
5. How do I reserve a Museum pass? Which passes does the Library own?
6. How do I book a Study Room? What are the requirements?
7. How do I find out about events at the library?
8. How can I get a magazine article if the library doesn’t subscribe to it?
9. How do I find out what the new DVDs are?
10. How do I book the Community Room?
11. How do I check out materials?
12. What are the fines for overdue or missing items?
13. How Do I Donate Books?
14. How do I use the Overdrive Digital Media Catalog for e-readers?
15. Does the Library have Book Clubs? How do I participate?
16. How do I get a magazine that I don't see in the magazine section here in Needham? Is there a way for me to get this magazine?
17. Where can I find magazines and newspapers?

Library - Volunteers

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1. Do you offer volunteer programs in the summer?
2. What kinds of documents are necessary to complete if I am using my volunteer hours for a school requirement or for the tax work off program?
3. What if I cannot make one of my scheduled shifts?
4. I have been working sporadically over the last four months as a library volunteer. How do I know how many hours I have accumulated?
5. Is there a chance that my volunteer position may become a paid position over time? Volunteer positions remain as volunteer positions for their useful life. Many employees at the Library began as volu

Memorial Park

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1. How can I volunteer to help maintain the gardens or memorials?
2. When will events be held to commemorate veterans on Memorial Day? On Veteran’s Day?

Personnel Department

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1. When is open enrollment?

PW Administration

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1. test Why is my water bill so high?
2. Do you have trash pick-up?
3. May I speak with or schedule an appointment with the gas, plumbing, heating, electric or building inspector?

Rosemary Pool

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1. Who needs to have a pool pass?
2. If I’m not sure how often I’ll visit Rosemary Pool, what type of pass should I get?
3. Why isn't the rate for children lower than adults?
4. Do I need to purchase a pool pass for my children to take swimming lessons?
5. I will have guests visiting me for a week this summer. Can they come to the pool?
6. Why are children required to take the Deep Water test each year?
7. Why are there hourly rest periods?
8. What are the benefits of having a season pass?
9. What type of pass should I get if my husband won’t go to the pool often, and our child is one year old?
10. Can I share my season passes with friends and family?
11. What is the Early Bird Special?
12. Can I wear a t-shirt in the water?
13. Can my child wear “floaties” or wear a suit with flotation devices?
14. Why isn’t there public swimming in the lake?
15. Why are the lake and pool drained each spring?
16. Is the pool water clean?
17. Does the sand in the pool change the cleanliness of the water?
18. How are fecal accidents handled at the pool?
19. Why does state law require all bathers to take a shower before entering the pool?
20. Can I swim if I’m wearing a band-aid?

RTS

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1. What is Needham’s Pay-Per-Throw program?
2. Do recyclables or yard waste go in the Pay-Per-Throw bags?
3. Do retailers make a profit on the sale of the Pay-Per-Throw bags?
4. How much do Pay-Per-Throw bags cost?
5. What determines the price of the bags?
6. Can I reuse Pay-Per-Throw bags?
7. How do I dispose of items which will not fit into the Pay-Per –Throw bags?
8. How do I pay for the disposal of a large bulky item?
9. How do I dispose of large volumes of bulky waste such as basement or garage clean-outs?
10. Will I still need to purchase an RTS sticker for my car?
11. Whom should I call if I have additional questions?

Swim Lessons

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1. Do I need to have a season pool pass for my children to take lessons?
2. How do I choose the most appropriate level for my child?
3. Why can’t my three-year old child be in Level One classes?
4. Can I go in the water during lessons if my child is afraid of taking lessons?
5. Can my four-year old child, who loves the water but has not had swim lessons, start in Level One?
6. Why are two Preschool classes, offered at the same time, combined together at the beginning?
7. Can I sign up for two classes during the same session to give my child more practice?
8. What training have the swim instructors had?
9. Who do I go to if I have questions or concerns during swim lessons?
10. What can I register for if my child has difficulty learning in a group setting?
11. Are swim classes cancelled when it rains?
12. Can the swim instructors help my child with the Deep Water Test?
13. Can my other children play in the water while one child is taking a lesson?
14. How can adults learn to swim or strengthen our skills?
15. Why are registrations only taken in person?
16. Why are late registrations not taken?
17. How can I register my child if I am not able to be at the Park and Recreation Office during registration times?
18. Does the evening registration line require me to come early and wait a long time?

Town Clerk

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1. How can I get a copy of my birth certificate?
2. Where can I file a marriage license?
3. Where can I get a Passport?
4. How can I register to vote?
5. How can I obtain a Business Certificate?
6. How do I license my dog?
7. Where can I get a death certificate?

Treasurer

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1. What is the Community Preservation Act (CPA)?
2. How often are Real Estate Bills Mailed?
3. What if I do not receive a bill?
4. I just received my Water & Sewer bill and it is way too high. Why?

Treasurer/Municipal Lien

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1. How long does it take to get a municipal lien?
2. How current is the data?

Treasurer/Real Estate

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1. Can I pay my tax bills by credit or debit card or online?
2. If I pay my property tax bill late, will I be charged any interest penalties?
3. What is the Community Preservation Act (CPA) surcharge?
4. Do you give verbal tax information?
5. How do I pay a Real Estate bill?
6. How do I dispute my Real Estate taxes if I think the property value is too high?
7. How much do you charge for Municipal Lien Certificates?
8. How long does it take to get a municipal lien cerfiticate (MLC)?

Water & Sewer

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1. What do I do if I have a sewer backup?
2. How can I get my water tested for lead?
3. What is Needham's water pressure?

Youth Commission

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1. Sometimes I see "Youth Commission" and sometimes "Youth Services"...can you explain why this is so? "
2. Where are you located --- on Highland Aveneue or Dedham Avenue?
3. Does the Youth Services sponsor those dances for middle school students?
4. I am a homeowner looking for a youth to help me around my house and was told that you offer such a service...is this true?
5. Is it true that I can get a job through the Youth Services (formerly known as the Youth Commission)?
6. Do you offer counseling services and how much do they cost?
7. I cannot afford the fee for your services...are fees ever waived?
8. I am interested in serving on the Board of Directors...how are members appointed?

Zoning Board of Appeals

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1. What is the difference between a special permit and a variance?