Health Insurance Counseling (SHINE)

Serving the Health Insurance Needs of Everyone …..on Medicare 

SHINE counselors provide FREE, unbiased health insurance counseling for Medicare beneficiaries of all ages and their caregivers. SHINE appointments are available year-round.


The SHINE Program ensures that healthcare consumers have a competent, committed and compassionate network of staff and volunteers who provide accurate and objective information through innovative community programs at the state and local levels. 

Counselors can explain, in simple language, the following programs:

  • Medicare
  • Medicare supplements (Medigap)
  • MassHealth (Medicaid)
  • Medicare Advantage Plans
  • Prescription Drug Plans
  • Other Health Insurance Assistance Programs
  • Prescription Advantage

Counselors can also:

  • Review existing coverage
  • Provide benefit comparisons
  • Assist with applications, enrollments and appeals
  • Review eligibility for financial assistance

SHINE counselors are trained by the Executive Office of Elder Affairs and are located at the Center at the Heights. Call 781-455-7555 for an appointment.  For other questions, call 781-453-8076 and leave a message with your name, phone number, and a brief explanation of why you are calling. There is no cost for this service and all information is strictly confidential.

Please bring your Medicare card or any other insurance cards, or any other information that you have about your current plan, and a detailed list of your prescriptions to your appointment. It is also advisable to check with your doctor before your SHINE appointment to confirm which Medicare HMO/PPO plans are accepted by his/her practice.